In the world of indie publishing, “going wide” means listing books on several platforms rather than just one. Until now my self-published ebooks have only been available through Amazon KDP (Kindle Direct Publishing), though the print versions were already distributed more widely. Amazon has led the way in enabling writers to publish their work at minimal cost and I had been quite happy dealing with them over the years. But many complaints about their customer service can be found online, and I recently had a frustrating experience myself.
I was unable to access my KDP account because the one-time passwords (OTPs) were no longer coming through to my iPhone. I wasted hours on repeated failed attempts, online chats and calls to America. The customer service agents all tried to be helpful and suggested various solutions, which included sending copies of my passport and driving licence to Amazon. Nothing worked. I eventually discovered from another author on a local Facebook group that the problem was nothing to do with me personally, but affected all New Zealand phone numbers, and the remedy was to use an authentication app instead of an OTP.
This saga prompted me to look at other options, and so far I have republished two of my ebooks through the distribution platform Draft2Digital (D2D). These books are still available on Kindle, though no longer in the exclusive “Select” program, but are now also listed by many other retailers worldwide. I found D2D easy to use, because authors just need to upload their text, and D2D’s computer will deal with formatting and add details such as the title page and table of contents if required. I sent a couple of queries to the help desk and received helpful and intelligent replies.
The next challenge is to sell more books, and this is the difficult part. I love the process of writing them, and also enjoy learning the basics of how to format texts and upload them to the internet. But I thoroughly dislike marketing and seldom do any, other than via occasional posts on this blog, and therefore get very few sales. That doesn’t matter from a financial viewpoint because I don’t depend on authorship as a source of income. But it is nice to earn a little money in return for all the work I’ve put in, and more importantly to know that some people read and hopefully enjoy what I write.
So if you haven’t seen them already, please have a look at my two most recent novels which are both gentle mystery stories involving family relationships and domestic crimes. You Yet Shall Die is set in rural England with a timeline ranging from the 1940s to the 2000s. Cardamine is set in New Zealand just before the Covid pandemic. The ebook versions are available from many different retailers as well as Amazon; have a look through this link.


